Our Goal: Your Satisfaction
We want you to be happy with your Penantia (Penantia Global) purchases. If you’re not completely satisfied, here’s our policy to ensure a fair and transparent process:
Returns for Refund or Exchange
- You may return unused, unopened products in their original packaging within 30 days of receipt for a full refund or exchange.
- Please contact us at support@penantia.com to initiate your return and obtain a return authorization number.
- You are responsible for return shipping costs, unless the product is defective or damaged upon arrival.
Defective or Damaged Products
- If you receive a defective or damaged product, please contact us immediately at support@penantia.com with photos of the issue.
- We will replace or refund defective/damaged items at our cost, including shipping.
Refunds Processing
- Upon receipt and inspection of the returned goods, your refund will be processed to your original payment method.
- Please allow up to 7-10 business days for the refund to reflect on your account.
Exceptions
- We cannot issue refunds or exchanges for products that have been opened, used, or are not in their original condition.
Our Commitment
We strive to provide high-quality products and an exceptional customer experience. If you have any issues with your order, please don’t hesitate to reach out to us at support@penantia.com. We’ll work to find a solution that’s fair for you.
Important Notes
- Australian Consumer Law: This policy must comply with Australian Consumer Law (ACL) guarantees for product quality, fitness for purpose, and consumer rights for major failures.
- Clear Communication: Display this policy prominently on the Penantia website ([www.penantia.com]) and during the checkout process.