Introduction
Penantia (Penantia Global) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website ([www.penantia.com]) and purchase our products.
Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, shipping and billing address, phone number.
- Order information: Products purchased, payment information.
- Website usage data: IP address, browser type, pages visited, and interactions with our site.
- Communications: Information you provide through emails, support requests, or other communications with us.
How We Use Your Information
- To process orders: To fulfill your orders, communicate order status, and process payments.
- *To provide customer support: To respond to inquiries, troubleshoot issues, and provide assistance.
- To improve our services: To analyze website usage and understand customer preferences for enhancing our offerings and website experience.
- Marketing and Promotions (With Your Consent): To send promotional e-mails about new products, special offers, or other information with your explicit consent.
How We Share Your Information
We may share your information in limited circumstances:
- Service Providers: With trusted third parties who assist in operating our website, processing payments, shipping orders, and providing customer support.
- Legal Compliance: To comply with legal obligations, court orders, or to protect our rights or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of our business.
Security Measures
We take appropriate technical and organizational measures to safeguard your personal information. However, no data transmission or storage system is entirely secure.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Right to Access: To request a copy of your personal information we hold.
- Right to Correction: To request updates to inaccurate personal information.
- Right to Erasure (Right to be Forgotten): To request deletion of your personal information under specific circumstances.
- Right to Restrict Processing: To request limitations on how we use your personal information.
- Right to Data Portability: To request your personal information in a structured, machine-readable format.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your website experience, personalize content, and analyze website traffic. You can control cookies through your browser settings.
International Transfers
Penantia is based in Australia. For customers residing outside Australia, your information may be transferred to, stored or processed within your region, Australia, or another location where we or our service providers operate. We’ll take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards and is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
Changes to Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website, and we encourage you to review it regularly.
Contact Us
For questions or concerns regarding our Privacy Policy, or to exercise your privacy rights, please contact us at support@penantia.com.